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Please carefully read the Terms and Conditions before you enrol.

1. COURSES

1.1 Courses are contracted directly with Élite Lenguas. The school does not guarantee specific teachers, classrooms or timetables and reserves the right to make the planning changes that it considers necessary.
1.2 All bookings made online are subject to confirmation by email.
1.3 One class lasts 50 minutes.
1.4 Intensive classes have morning and afternoon schedules. Élite Lenguas places students in the group which most appropriately corresponds to their level. Class schedules may be subject to change. Timetable preferences should be communicated when booking but cannot be guaranteed.
1.5 If a student’s level of Spanish is unsuitable for the course he/she has booked, Élite Lenguas reserves the right to move the student to a more suitable class.
1.6 Group classes (except evening and weekend classes) can only be rescheduled if the Administration of Élite Lenguas is informed in writing (by email) 4 days in advance.
1.7 Individual classes can only be rescheduled if the Administration is informed in writing (by email) 24 hours (and at least one working day) before the scheduled time of the class.
1.8 Travel costs, food and drink, examination fees and entrance charges levied by third parties (museums, etc.) are not included in the course price.
1.9 In the exceptional case that there is only 1 student enrolled on a course of a certain level, the number of classes will be rescheduled in advance of early consulting.
1.10 If student comes to Élite Lenguas through an agent, their terms and conditions may apply; Élite Lenguas reserves the right to apply our terms.

2. PUBLIC HOLIDAYS

Élite Lenguas is closed on public holidays. However we will make up all classes and activities missed due to public holidays, regardless of the course type, the length of booking, the number of public holidays in the week and time of the year. Refunds will not be made if the student is unable to attend the replacement classes. Please look at Public Holidays in Madrid.

3. ACCOMMODATION

3.1 Accommodation is booked from the Saturday before the course starts to the Friday after the course ends. Please note the first week equates to 6 nights with all subsequent weeks consisting of up to 7 nights. Extra nights can be arranged subject to availability and a supplement.
3.2 Due to limited availability, private bathrooms in flat shares cannot be guaranteed until arrival. In the unlikely event that Élite Lenguas is not able to offer the private bathroom, the price difference will be refunded.
3.3 Check-in is between 12:30pm and 11pm. If due to any reason (student´s flight arrives later, unexpected flight delays and/or cancellations) the student is unable to arrive at the accommodation by 23h, he or she will have to arrange their own accommodation for this night.
3.4 Check-out is by 11am. It may be possible to arrange a later check-out. Additional charges may apply. Please consult the school personnel.
3.5 A damage deposit is required for stays in accommodation organized by Élite Lenguas. The required deposit is of:
· – 50€ for stays in host families and flat shares
The damage deposit is due on the student’s first day at school and should be paid by debit/credit card. It is refunded to the student within 7 days from departure, once the room has been satisfactorily inspected.
3.6 Please note that part or all of the damage deposit may be retained if:
· – The bedroom is not left in a clean and tidy state
· – The student has caused a noise disturbance
· – The student has not returned the keys
· – The student has caused damage to the furniture or installations
3.7 The student will be charged for the replacement of broken items due to either negligence or misuse. If there is damage and no one is directly responsible, the cost of the repairs will be shared among all students in the accommodation.
3.8 Élite Lenguas reserves the right to change students’ accommodation at any time with full respect to the student’s rights.

4. PAYMENT CONDITIONS

4.1 An upfront payment is required to reserve a course, considering the specific case.
4.2 The remaining balance is payable in full on the first day of class. Without the full payment Élite Lenguas can cancel the program, and the student has no right to a refund.
4.3 Students wishing to extend their stay with Élite Lenguas need to have paid the full amount due by the Friday prior to the start of the extension.
4.4 For further details of Payment Methods and details on bank charges and supplements made by card transactions, see our Full Payment Methods.
4.5 Student’s name should be clearly stated on all bank transfers.
4.6 Personal and Bank cheques are not accepted.

5. STUDENT VISA

5.1 The Enrollment Confirmation Letter can ONLY be issued by the school upon receipt of the full and single payment or the entire cost of the course and accommodation (depending on the student’s country of origin).
5.2 Once Élite Lenguas has received the required upfront payment, the invitation letter (certifying enrollment) will be sent to the student by email and post, if requested. If the student would like to have the Enrollment Confirmation Letter sent by courier (such as DHL), the student must pay for these costs in advance.
5.3 Refunds cannot be issued to students who have requested and been issued with Enrollment Confirmation Letters which could be used for visa or visa renewal (NIE) purposes except in the case of visa or NIE denial. In such cases, all amounts paid will be refunded except a 150€ administration charge. The refund will be made upon presentation of an official rejection letter from the Consulate or Extranjería that clearly states the student’s name, passport number and the type of visa / renewal requested (appropriately dated, signed and stamped). No refund will be given for courses already taken.

6. CHANGES

6.1 Administrative costs will be charged fo changes to student’s confirmed reservation, before or after arrival.
6.2 Course credit is non transferable.

7. DISCOUNTS AND CREDIT NOTES

7.1 Discounts cannot be accumulated/combined.
7.2 Discounts/ Promotional Offers are only applicable when communicated to Élite Lenguas prior to enrollment and cannot be applied retrospectively.
7.3 Friends and Family discount:
To enjoy 5% discount for family and friends if they are 2 people, 10% if they are 3 people and 15% more than 3 people. All of them must enroll at the same time and also take the same course at the same time. The names of the members of the group must be indicated in the enrollment form. At the time of enrolling, Élite Lenguas will automatically apply the % discount to student’s invoice. The Friends and Family discount applies to courses of any length and course extensions. In the event of not complying with these conditions, the Friends and Family discount will not apply and may result in amended invoices being issued.
7.4 Credit notes are valid for 12 months from the course start date and then expire.

8. COURSE REDUCTIONS AND CANCELLATIONS

8.1 Cancellations before arrival will only be accepted in writing (email). Cancellations made by telephone will not be deemed valid.
8.2 For cancellations made more than two weeks before arrival (15 days and more), €100 of the upfront payment will be retained.
8.3 For cancellations made in the last two weeks before arrival (14 days and less) the whole upfront payment will be retained.
8.4 In no case whatsoever will money for the course be refunded once the course has started.
8.5 In the event of a cancellation, Élite Lenguas official prices will be applied. If, for example, on booking the course the student received a discount due to the length of the course, this will be lost on cancellation.
8.6 In order to comply with Anti Money Laundering legislation, refunds can only be made and money can only be transferred to the person who booked / paid for the course.
8.7 Once the student has informed Élite Lenguas that s/he will not be able to attend a private class, the teacher will be notified and advised that the class will not take place. The class is therefore considered to be cancelled in accordance with the policy stipulated in Clause 1.7.

9. ACCOMMODATION REDUCTIONS AND CANCELLATIONS

9.1 In the event of cancellations prior to arrival, any upfront payments will be considered as a non returnable payment for accommodation (subject to a one month limit).
9.2 In the event of cancellations after arrival, one month’s notice of accommodation cancellation is required. Following this notice period, all additional accommodation amounts paid will be reimbursed in full.
9.3 If a student decides that he/she wants to postpone or take a break from any program the accommodation is not cancelable under any circumstances.
9.4 Students must notify one month in advance to cancel the accommodation, this service will cost 100€, and if the student notifies less than one month in advance, the amount of the accommodation cannot be refunded in any case.

10. EXPULSION

10.1 Élite Lenguas reserves the right to cancel the student’s place if on the day of their arrival or the first day of class, they or their agency have not paid the total sum of the course, accommodation and other services contracted.
10.2 In the case of a serious disciplinary offence, repeated bad behavior or infringement of Spanish law, the student will be expelled from the school and accommodation contracted with Élite Lenguas without the right to any refund.

11. INSURANCE

11.1 Medical: All students should ensure that they have suitable coverage.
11.2 Personal Liability Insurance: required for students staying in accommodation organized by the School and is strongly recommended for all students.
11.3 Civil Liability: Élite Lenguas has an accident and civil liability insurance policy that covers possible incidents or minor accidents that may occur at the School.
11.4 Personal Property: No liability is accepted by Élite Lenguas for loss or damage to property either in Élite Lenguas or its accommodations.

12. PROTECTION OF PERSONAL DATA

In compliance with Spanish Law 15/1999, December 13, regarding the protection of personal data, Élite Lenguas would like to inform you that your personal details within these general conditions will be stored in a database (whose liability and responsibility is Academia Enseñanza Global S.L.), solely for the commercial and operative purposes of the company. By accepting these Terms and Conditions you give your consent to the above said treatment and for their use for the aforementioned purposes. You have the right to request that we inform you of your rights to access, correct and cancel such information within the established terms of the prevailing legislation.

13. COPYRIGHT

Élite Lenguas management reserves the right to use all possible graphic and audiovisual material taken during the student’s stay at the school (both within the school and at Élite Lenguas organized activities) in its promotional material (photography, audio records, videos, websites, flyers, social media, etc.), unless the student declares otherwise in writing (email) prior to the start of the course.

14. OTHER

14.1 Élite Lenguas reserves the right to accept students aged 17 or under.
14.2 In the case where damages are caused to third parties, all the expenses claimed from Élite Lenguas that originate from the above mentioned incident will be charged to the student concerned.
14.3 Élite Lenguas is not responsible for printing errors that may appear or for errors in publications by third parties about Élite Lenguas.
14.4 Élite Lenguas accepts no responsibility whatsoever for cases of force majeure (according to law) or for students’ actions.

15. CONTRACT

Any bookings or payments confirm the acceptance of these Terms and Conditions.